Refund policy

Last updated: 5 November 2026

Cancellations

You can cancel your order for a full refund any time before it is dispatched. Email mycrookedstudio@gmail.com with your order number. Once an order has shipped, the return terms below apply.

Returns

You can return a piece within 7 days of delivery if it is unused, unworn and in its original packaging with all tags and inserts.

Damaged, defective or wrong items

If your order arrives damaged, defective or isn't what you ordered, email us within 48 hours of delivery with your order number and photos or an unboxing video. We'll send a replacement or give you a full refund, and we cover the return shipping.

How to start a return

Email mycrookedstudio@gmail.com with your order number and the reason for the return. We'll confirm eligibility and arrange a pickup where our courier partners serve your pin code. For change-of-mind returns, we'll tell you about any return pickup charge before we book it.

Refunds

• Refunds are processed within 7 business days of the returned item reaching us and passing a quality check.
• Prepaid orders are refunded to the original payment method.
• Cash on delivery orders are refunded by UPI or bank transfer.
• Any cash on delivery fee is non-refundable, except when the item was damaged, defective or wrong.

Depending on your bank, it can take a few extra days for the refund to show in your account.

Grievance redressal

If you're unhappy with how your order, return or refund was handled, write to our Grievance Officer at mycrookedstudio@gmail.com with the subject line "Grievance". We acknowledge complaints within 48 hours and resolve them within one month.